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Terms and Conditions

Order Collection:

  • The delivery person visits the address/location provided by the customers to collect the order.
  • The delivery person has the right to thoroughly examine the garment(s)/item(s) and inquire about any existing damage(s)/defect(s) before collecting and accepting the garment(s)/item(s). The customer is required to cooperate with the same.

Digital Receipt:

  • A digital receipt of receiving the garment is shared with the customer.
  • As per your service request for the clothes/items, the delivery person hands over the garments to the Service provider selected by you.

Processing Time:

  • Garment(s)/item(s) collected on weekends/holidays shall be sent for processing on the next working day (Monday to Saturday excluding holidays as per Laundrizy’s policy), which may cause delays.

Valuables and Belongings:

  • The Customer must ensure that no valuables/belongings are handed over along with the garment(s)/item(s). Laundrizy is not responsible for the loss of or damage to any valuable or personal items left in the garment(s)/item(s) such as money, jewelry, or anything else.

Delivery and Force Majeure:

  • Garment(s)/item(s) shall be delivered on the scheduled date of delivery. However, any delay due to reasons, including force majeure events, does not entitle the Customer for compensation/discount.
  • Express Service/Urgent delivery/Premium service shall be charged at applicable rates.

Claim and Delivery:

  • The Customer must examine the garment(s)/item(s) for damage or wrong delivery at the time of delivery and inform the delivery person about the same.
  • The Customer is requested to count the garment(s)/item(s) at the time of delivery and inform the delivery person in case of missing garment(s)/item(s).

Damage Responsibility:

  • Laundrizy shall not be responsible for damages caused to the garment(s)/item(s).
  • If there are any issues such as damages/color fade, Laundrizy will take every reasonable effort to provide the best service.

Processing Method:

  • Garment(s)/item(s) are assigned to undergo wet wash or dry cleaning based on the Service provider's analysis of the type and texture. Specific wash instructions should be informed before availing the service.

Refund and Compensation:

  • In the event of damage to the garment(s)/item(s), the Customer is eligible for a refund of the bill amount subject to satisfaction of Laundrizy.
  • Compensation, up to a maximum of ten (10) times of the service charge or Rs. 3,000/- (Rupees Three Thousand Only), whichever is lesser, shall be given at the discretion of Laundrizy.

Offers/Coupons:

  • Any offers/coupons provided by Laundrizy can be redeemed/claimed within the validity period and upon the customer’s request at the time of booking.

Employee Verification:

  • For home/door-to-door services, the Customer is advised to verify the Employee Identity Card (Delivery person) before availing the services. Laundrizy shall not be responsible for any loss or damage caused to the garments if the employee is not verified.

Modifications and Disputes:

  • Laundrizy reserves the right to cancel/modify/change the terms and conditions at any time without prior intimation.
  • All disputes are subject to the jurisdiction of Courts in Bengaluru only.

Customer Agreement:

  • By availing the service(s), the customer agrees that he/she has thoroughly read, understood, agreed to these terms and conditions. For further details, visit our website www.laundrizy.in.
  • Laundrizy Trademark registration is an intellectual property of W3builders Technology Solutions LLP.
AISHA | Laundrizy
AISHA

2026-02-14 22:59:24

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AISHA | Laundrizy